ShipBob Reviews 954

I’m extremely happy with ShipBob’s service and commitment to their partners. Working with ShipBob has changed my business and given us freedom to grow in new exciting ways.

We moved to Shipbob about 2 and a half years ago, in order to get a distributed warehouse solution in the US. Since our initial 3 warehouse setup we have added a site in Australia and now the UK.

They have a great platform, intuitive for customer service to use too, and simple integrations. Having an account manager (shout out to Neel!) who is super responsive and can escalate urgent issues whenever we need is also a real plus.

Finally their freight solutions and new distribution solutions are really useful and make managing multiple sites a breeze. I would highly recommend them.

ShipBob is great! I have worked with them for about 5 years. They offer fair pricing, an excellent backend so you can see where every order is, and very responsive, professional customer service. Highly recommend. Cheers.

I have been using ShipBob for over a year to ship my coffee alternative products for our Shopify website. The orders go from Shopify automatically to ShipBob, and they fulfill them within one or two days. So far, there hasn't been any shipping errors. The system is fairly easy to use; I have recommended them to several other companies.

Repeat issues which Shipbob are unable to resolve. These include over-splitting shipments, which means being charged over-charged postage costs and a poor experience for our customer who received multiple parcels. This is a recurring issue with their Manchester Fulfilment Centre which they've not been able to resolve in over a year. Customer service people are nice but are unable to contact the warehouse directly and therefore they are often ineffective. I spend several hours of each day following up with Shipbob support cases. Their platform also has draw backs - for example you're not able to exclude carriers (you either have to go with 'anyone' or just 'one carrier'). Therefore we've been unable to exclude EVRI, who have lost a countless number of our parcels. We really wanted Shipbob to work out, and have invested many hours trying to do so, but it's not happened. EMEA leadership even got in involved to try to resolve these issues but their interventions didn't work and eventually they lost interest. I would not recommend Shipbob to any startups like us as you simply don't have the time to focus on resolving fulfilment issues when you should be growing your business.

Love the employees at Shipbob. They are always helpful, and listen to my needs.

We love working with ShipBob! They have been an awesome partner to help us navigate the next chapter of our business. There have been bumps along the way and room for improvement. That said, their willingness to work with us within our nuanced landscape has been awesome.

I began working with ShipBob in 2024 and since then I have experienced ongoing issues that do not appear to be taken seriously or properly resolved.

The most frustrating and persistent problem is that my orders will randomly be shipped with DAI Post, despite my shipment settings clearly stating “Australia Post Only.” I only become aware of this when customers contact me to complain about long delivery times. When I look into their order I see it was shipped with DAI Post.

Each time I contact support to ask why this continues to happen, I am asked to provide a list of affected shipments. This is unreasonable, as I am only alerted to the issue when individual customers reach out. More importantly, these orders should never have been shipped with DAI Post in the first place as my settings say 'Australia Post only' and I have contacted support multiple times to tell them not to ever use DAI Post on my account.

After each incident, I request that my shipping settings be reviewed to ensure it does not happen again and they ensure me everything is set up correctly. However, within weeks, the same issue reoccurs. As a result, I am often forced to reship orders at my own expense because the DAI Post delivery timeframes are excessively long and tracking updates are vague, which reflects poorly on my business.

While I have encountered other issues with ShipBob, this ongoing carrier problem is by far the most frustrating. Despite repeatedly stating “Never ship with DAI Post — Australia Post only,” the issue continues to happen.

Unfortunately, based on my experience, I cannot recommend ShipBob as a reliable fulfilment partner.

We've been using Shipbob for over 2 years now. Their US product is okay and things have been smooth but their UK warehouse has been an absolute disaster - do not use.

They have currently misplaced 20 units of our inventory (expensive electronics) worth over $4000 and continue to waste our time with little to no customer support. The inventory got incorrectly packed for 4 month old B2B order that was previously fulfilled but was not marked as completed by the warehouse. Then they aren't able to locate the inventory to unpack and restock it. All kinds of amateurish mix-ups.

I literally have 25 messages from customer support reporting to me that they are "checking with the warehouse". There is no acknowledgement that this is completely unprofessional and damaging to our business.

My saga with ShipBob continues. My stock has still not been received into their facility after a move. The move was due to an ‘operationally unfit’ facility.
Customer support is hopeless at getting me any updates and requests for updates and records of my conversations with their merchant ‘support’.
I have now been out of business for 6 weeks because of this and all I get is ‘apologies for the inconvenience’.
DO NOT USE SHIPBOB IF YOU CAN

Good quality and transparent service. Responsive customer support.

My experience with ShipBob’s support team has been very positive. They are responsive, friendly, and easy to work with.

Even when technical issues can’t be resolved immediately, the team follows up with clear updates and explanations. That consistency and reliability make a big difference when managing fulfillment operations.

So unprofessional. The shipbob representative shows up 15 minutes late for our call only for me to learn his job is just to qualify me to talk to someone else in sales? I waited days for this? What a waste of time. And no prep whatsoever - couldn't even spend 10 seconds before our call to get an idea of what we sell from our site. "You sell beauty products, yes?" He then asks me how much our annual marketing budget was for our products, and if we planned to spend more on our new product launches? What? We've been in business 27 years - what a stupid question to ask. And why would we share any marketing or budget info with a company we don't know? I can see why people online say this company has gotten too big and become a joke compared to service-oriented 3PL's. No way we could ever have the confidence to grow our business with shipbob - you have to come already prepared to fit inside their very tight box. No pun intended.

Timely, accurate and affordable fulfillment for DTC. Lots of locations to optimize for where your customer base is. Merchant support can sometimes be slow and inaccurate with the outsourced team.

I have worked with ShipBob for several years. Initially, the service was acceptable and relatively reliable. However, over the past 6–12 months, there has been a marked deterioration in performance, communication, and overall accountability — while costs have nearly doubled.

Response times have slowed significantly, and most replies now appear to be automated or AI-generated, often failing to address the actual issue raised. Meaningful resolution has become increasingly difficult.

Operationally, inbound processing has been particularly concerning. On multiple occasions, shipments have physically arrived at the warehouse 2–3 days before ShipBob formally acknowledges receipt in the system. The SLA clock only begins once they mark the shipment as “received,” not when it physically arrives. When questioned, this is often described as an “override.” In practice, this means processing delays occur before the SLA even begins, effectively shielding performance metrics while merchants absorb the consequences.

Pricing has increased substantially during this same period, without any improvement in service levels. In fact, the opposite has occurred.

Lost packages are another major issue. ShipBob limits responsibility strictly to the minimum reimbursement offered by the courier and does not cover associated shipment or handling fees. Merchants carry the financial burden despite having no control over warehouse operations or carrier selection. The risk allocation feels heavily one-sided.

After investing significant time and operational resources into integrating with ShipBob, it is disappointing to now be exploring alternative fulfillment partners. However, the combination of rising costs, reduced service quality, and limited accountability makes it increasingly difficult to justify continuing the relationship.

I hope ShipBob reassesses its service standards, communication practices, and approach to merchant accountability.

We have used shipbob for over 1.5 years and the customer service, QBRs and general check-ins have been excellent. All of the shipping hiccups were resolved smoothly with transparency and efficiency.

ShipBob has been fast and responsive, dealing with everyday operations and addressing any issues while constantly improving and growing.

ShipBob handled a large spike in our sales. By shipping from three warehouses across the US, we optimized our shipping costs. The support team worked together to help us overcome several obstacles. I recommend this company for your storage and fulfillment needs.

Shipbob has been very important to us in scaling our business and are very reliable in terms of receiving inventory and shipping out orders. The support team is also top notch, would highly recommend.

My rep Arijit is a rockstar. He makes working with shipbob much easier. He handles many things for our team and has taken the time to learn our business.