Drive for Education will be available to all Google Apps for Education customers at no charge and will include:
Unlimited storage: No more worrying about how much space you have left or about which user needs more gigabytes. Drive for Education supports individual files up to 5TB in size and will be available in coming weeks.
Vault: Google Apps Vault, our solution for search and discovery for compliance needs, will be coming free to all Apps for Education users by the end of the year.
Enhanced Auditing: Reporting and auditing tools and an Audit API easily let you see the activity of a file, are also on the way.
All of this comes with the same world-class security that protects all Drive users. Every file uploaded to Google Drive is encrypted, not only from your device to Google and in transit between Google data centers, but also at rest on Google servers. As always, the data that schools and students put into our systems is theirs. Classroom, which recently launched to Google Apps for Education users, makes using Drive in school even better by automatically organizing all Classroom assignments into Drive folders. And Google Apps for Education remains free to nonprofit educational institutions with no ads or ads-related scanning.
We want educators and students who use Google Apps for Education to be able to focus on the learning experience—not the technology that supports it. With Drive for Education, users can put an end to worries about storage limits and more easily maintain a safe, effective and compliant learning environment.
1. Seek to offer a better service. It’s really easy to say but hard to do.
We’re focused on making things faster and cheaper, but when you boil that down, what really matters is keeping our customers’ needs at the core of our strategy. We focus on making their experience as enjoyable as possible, and constantly tracking customer satisfaction across all touch points of the business helps drive the strategy that fuels our growth. And since our customers are so passionate about our service that they want to share it with their friends and relatives, virality has driven a lot of our growth over the past three years.
2. Measure satisfaction constantly and fix problems quickly
When we discover an issue or source of dissatisfaction, we set out to fix it — If we fix a problem that’s affecting one person, it’s likely we’re fixing potential problems for 100 future customers. We want to build a trusted financial service that people want to use every time they need to send money abroad. Part and parcel of that aim is keeping proactive perspective of specific issues users that could become larger. To do this, we place a heavy emphasis on measuring customer satisfaction to ensure that every customer has an excellent experience.
3. Recruit people who understand and evangelize your value proposition
We’re on a mission to make international money transfers more transparent, and we’ve built a team that’s passionate about making it a reality. A big part of our culture is our belief that the financial services industry needs to change. It shouldn’t be slow, out of touch or painful; it should be dusted off and reinvigorated. That’s why we look to hire creative and focused people who can help us shake up the old system; they understand that we’re making a difference to people’s lives by making it fairer, easier and quicker to move money around the world.
4. Invest in technology that allows your teams to work anywhere, on any device
These days, we can work anytime from anywhere. Productivity doesn’t depend on being in the right place; it depends on being in the right state of mind. We’re no longer limited to working in an office space because we have technology that enables us to access our work when we need to, no matter where we are. Google Drive makes sharing quick, efficient and simple across the company. Since we have offices in London and Estonia, it’s important that we can store and work on documents simultaneously from different locations. Google Drive is intuitive, makes us a flexible team, and allows us to turn ideas around quickly. This speed and agility helps set us apart from our competitors.
5. Keep teams in touch with the bigger picture
Communication becomes increasingly crucial as growth momentum accelerates, especially when it comes to keeping the whole team aware of the big picture and high level strategy of the company. We use Google Hangouts to drive these essential check-ins between our Estonian and London offices via a real-time video stream, so we feel like we’re all in the same room together. We even view and edit documents from within the Hangout by sharing our screens, so it’s almost as if we’re reviewing documents next to one another in person. We also host a bi-weekly company meeting over Hangouts, where we introduce new team members and update the company on big news, ideas and developments. And that’s just the beginning. Hangouts has enabled us to foster a unified vision, collaborative workflow and single culture across our office locations.
1. Identify a real problem — the more personal the better — then try to fix it
YPlan started as a solution to solve a personal problem. My co-founder Viktoras and I previously worked in finance but quit our jobs to travel to San Francisco to find inspiration. In San Francisco, we found it challenging to easily find things to do on our free nights. There wasn’t a central destination to find events and book tickets. So we decided to create an app to solve that problem.
2. Model early and often
In the early stages of our business idea, we came up with 50 different project ideas before finally settling on YPlan. We constructed a business model, subjected it to an intense process of testing, then eventually scrapped it and started over. When we returned back to London we started the concept for YPlan. We conducted user testing that included Viktoras and I running around to make sure people had their tickets on time (we hadn’t finished the e-ticket mechanism by that point). Testing heavily during the first few months highlights problems you might not have anticipated and gives you the opportunity adapt your product accordingly.
3. Growth stems from your culture and early DNA
From early on, we established a culture of creativity, collaboration and a relentless focus on our customers, which has been a foundation for our future growth. From the first day we stopped negative office patterns of blaming and arguing, and instilled frequent communication, positive reinforcement and team problem-solving. Our primary focus is to deliver the best experience for our users and our employees tackle that task creatively on a daily basis.
4. Communication and collaboration fuels growth
YPlan’s success is largely due to successful collaboration and integration with our partners. With our teams working in at least three time zones simultaneously, Google Drive allows us to collaborate globally in real-time. It’s our central communication hub for content sharing and project collaboration. Having files accessible from anywhere on a mobile device is big plus. This has enabled seamless working and communication with our local teams, which has directly affected our global success and allowed us to expand.
5. Growth opportunities start with the user
When surveying growth options, look to your users and learn from that data. We’re constantly analysing the data we have on our existing users to see how we can improve our services. At any one time we have two thousand versions of the app running in parallel, undergoing a highly selective process of A/B testing, which means the app is constantly being refined. Closely studying our user data led to us introducing “collections.” We knew people wanted to choose from a wide variety of events, but had to present numerous selections in a way that wasn’t a boring list of options. By adapting our interface to meet the needs of users, we now provide a curated experience, which in turn leads to consistently high retention rates after download.
The old way of buying a house revolved around talking to the neighbors, checking the newspaper on Sunday, driving around neighborhoods and chasing agents down on the phone. With Trulia, you provide the parameters for the home you want and, within seconds, get all the information you need, seamlessly integrated on a map, which includes school districts, parks and amenities nearby, as well as additional information.
We’ve learned that the combination of mobility and maps is especially suited for home seekers. That’s why we recently launched a feature that will alert you, via the Trulia mobile app, when you’re near a home that meets your search criteria and has recently been listed.
Home is also about safety, so if you’re concerned about natural hazards, such as floods, you can see historical data integrated into our maps. If you’re worried about overpaying, we can show you the average sales price per square foot in your area. And if you want to talk to someone from the neighborhood, we have millions of people in a social community who give unfiltered answers to all sorts of questions — everything from “How often do trains pass through?” to “Will I have to move my car when it snows?”
Finding the right broker or agent is also extremely important, so Trulia built an agent directory, with hundreds of thousands of agent profiles, which is helpful to consumers and agents who want to connect with potential new clients.
We get really excited about this stuff. It’s why I tell people that Trulia is really a technology company that happens to dabble in real estate.
What advice do you have for other businesses looking to improve the experience of their customers?
Never assume that other people have your expectations, and never stop learning and adapting to your customers’ feedback. One way we make sure to deliver on this promise is by running extensive user studies. Last year, our Consumer Research team ran surveys in eight different cities, for example, collecting information and insights about our customers. That’s how we learned that many of our customers keep a separate tab open in their browser just to check distances on Google Maps because they can’t find the feature on our site. By responding to these insights, we can significantly improve the customer experience — in this case, by integrating Google Maps into our site. I often ask my team how we can make our searches that much more local, that much more precise and that much more delightful for our customers.
We also have a team of data scientists that develop insights from anonymized site searches to understand the most important things people want in a particular city or neighborhood. Then we use that data to tailor the results, accordingly. Say, for example, you’re looking to rent a two-bedroom house in the Ballard neighborhood of Seattle. When you get the first page of search results, even if you’re a first-time Trulia customer, it reflects what people just like you are seeking.
To help businesses gain more value from Drive for Work, we’ve partnered with leading Software as a Service (SaaS) application vendors to build deeper integrations with Google Drive. Here are a few examples:
Freshdesk provides a customer support service that allows helpdesk agents and customers to attach videos, pdfs, screenshots and other files from Drive to their support tickets. (website; blogpost)
Insightly provides a CRM system for small businesses that makes it easy to search or browse files in Drive and attach files to the relevant contact, organization, project or opportunity. (website; blogpost)
MavenLink provides a project management system allowing Drive users to seamlessly share files in a collaborative project workspace with team members, contractors, and clients. (website; blogpost)
Sage One, from The Sage Group plc, offers a small business accounting solution for businesses to manage their finances online, with invoices automatically backed up to Drive for easy sharing and access from any device. (website; blogpost)
Smartsheet offers a project management platform where users can attach Drive files to a project so everything is in one place. (website; blogpost)
Solve CRM, by Norada, has integrated with Drive so customers can use Google Sheets to manage and report on sales data. (website; blogpost)
Xero provides online accounting for small businesses and integrates with Google Drive so employees can easily export and share reports. (website; blogpost)
Zoho CRM, by Zoho, allows users to browse their documents from Drive and associate documents to customer information such as contacts, leads, accounts, activities, potentials, cases and more. (website)
And this is only the beginning. We’ll continue to work with our ecosystem so the most popular applications, and those that are most frequently used within our community, can help businesses store and access all of their content in Drive.
If you’re a developer and would like to learn more about our APIs that enable you to extend the functionality of the Google Apps platform check out developers.google.com. For a list of cloud applications that integrate with Google Apps, please visit the Google Apps Marketplace.
We knew we wanted to use Google to create the SuperFan Map. The turnaround was quick — we started using Google Maps Engine in the beginning of June and had our map up and running before the first game was played on June 12. It worked consistently, even during major matches and other spikes in traffic.
The map also connected our fans in a way that went far beyond sport alone: it created a sense of community, from coast to coast to coast in Canada, from Australia to Norway, and dozens of countries in between. We saw an incredible diversity of teams, geographies and faces surface on a single Google Map.
The SuperFan Map has helped us take engagement further by connecting with fans in real time. A cross-promotion with CBC Music connected our SuperFans with The Beetle Roadtrip Sessions traveling across Canada. We used the map to see where people were cheering, then invited them to celebrate with us. For instance, we held a giant party in Montreal after seeing a high concentration of fans in the area.
We’ve seen how Google Maps can help us better inform our organization and inform our fans about the events that matter to them, no matter where they happen in the world. Beyond helping us connect with our fans, Google Maps helped connect fans with one another.
There’s an enormous number of dog lovers who want to provide excellent care and a loving home for animals while their owners are away. DogVacay and Google Maps makes it easier than ever to find these hosts right in the owner’s neighborhood. In addition, we’ve made the search options extremely customizable to our customer’s needs, offering services to elderly or sick dogs in need of special care.
We’re always looking for ways we can expand our offering, and Google Maps plays a big role in providing hyperlocal services that help keep dogs (and their owners) happy!
The agenda includes Google’s Sundar Pichai talking about bringing game-changing products to market; Claire Hughes Johnson discussing Google [X] moonshot thinking for self-driving cars; Urs Hölzle on next-generation cloud technology; and Vivek Wadhwa talking about inspiring workplaces. Breakout sessions will focus on human resources, marketing, IT and product development, featuring the insights from forward-thinkers from Trulia, All Saints, Whirlpool, Avery Dennison and Chico’s. They’ll weigh in on subjects ranging from employee productivity to customer engagement to workplace technology in the age of Cloud Computing.
We hope you’ll join us for one of our biggest work events of the year. So charge your devices, mark your calendars for October 1st and share your thoughts, impressions and questions using #atmosphere14 on social media. Register today and we’ll see you there.
Collaborating with others is easier too: in Docs, Sheets, Slides or Drawings, screen readers announce when people enter or leave the document, and you’ll now also hear when others are editing alongside you.
Refreshable Braille display support
If you use a Braille display, you can now use it to read and enter text in Docs, Slides and Drawings. Even if you don't use a Braille display, with Braille support, your screen reader’s settings for character echoing are automatically followed. Enabling Braille also dramatically reduces the lag between when you press a key and when it’s announced by your screen reader, and improves the announcements
of punctuation and whitespace. Learn how to enable Braille support in our Help Center.
Get up and going faster
The first time you use a screen reader or a Braille display, getting up to speed can be a daunting task. But it’s simpler with new step-by-step guides for Drive, Docs, Sheets, Slides, Forms and Drawings.
You can also access the in-product “Help” menu at any time without interrupting your work, or use the updated shortcut help dialog to easily search through keyboard shortcuts if you don’t remember them.
Finally, we’re offering phone support for Google Drive accessibility questions. If you get stuck, visit support.google.com/drive to request a phone call and someone from our team will reach out to you.
What’s next
As Laura Patterson, CIO, University of Michigan puts it, "The latest improvements in Google Drive and Docs for users of assistive technology are a major step forward and exemplify Google's commitment to making their products available to all members of our community.” We’re pleased the community has welcomed these improvements, and will continue to work with organizations to make even more progress.
Everyone, regardless of ability, should be able to experience all that the web has to offer. To find out more about our commitment to a fully accessible web, visit the new Google Accessibility site at www.google.com/accessibility.
Manage Google Apps: Set a policy that prompts employees to enroll their device when they log into Google Apps such as Google Drive and Gmail.
Configure WiFi networks: Distribute WiFi passwords and certificates to employees so they can easily connect to trusted networks.
Support for existing policies: Manage password requirements, data encryption and camera policies, as well as actions like remotely wiping a device, activation approvals and blocking devices.
iOS Sync will be available for Google Apps for Work, Google Apps for Education and Google Apps for Government beginning next week. Administrators should go to the Admin console to enable these new functions.
Work from anywhere, safely on your favorite device while keeping your work information secure with Google’s mobile management tools.
As one of the leading players in energy transmission and distribution, EMCO Limited sees immense opportunities in India’s rising power sector. With the country’s energy demand expected to reach over 315 gigawatts by 2017, the industry is currently valued at more than $600 billion. In order to meet this opportunity, we need a digital collaboration strategy that allows us to keep pace with the market.
EMCO Limited’s solutions and products are marketed to over 50 countries worldwide so we interact constantly with our overseas partners and customers to collaborate and innovate across product lines and business segments. We compared various technology solutions and tested them for security and remote access for our employees. Encouraged by the positive results and employee feedback, we decided that Google Apps for Work would be the best fit for our business.
With Google Apps, employees feel better equipped to run projects across country borders. They can respond to customers faster and collaborate with team members easily. The management is able to access shared information about project timelines and progress to stay on top of multiple projects. Our employees are no longer strapped to their desktops and laptops. With Google Apps available on mobile devices, we can respond to customers and partners, across time zones, from anywhere and at any time. Using Google Hangouts, our teams can now conduct group video conferences worldwide. Anytime there’s an issue to resolve, we can quickly jump onto a Hangout, regardless of where team members are located. This has reduced our overseas communication costs.
We also share large file-size plans and proposals through Gmail and Google Drive. Previously, we were concerned that data sitting on users’ local drives could not be adequately accounted for in the event of computers being compromised or damaged. Google Apps alleviated this concern. With our data stored in the cloud and not on-premise, we feel better prepared to address challenges like hardware failure or even natural disasters. On the backend, Google Apps’ cloud-based model resulted in significant time and cost savings. Previously, the IT team spent a lot of time backing up data for storage and recovery purposes. Google helped take this task off the team, freeing them up for more strategic tasks.
Overall, Google has helped us to communicate better. Google Apps offered us a single, cost-effective platform to stay connected with employees, partners and customers anytime, anywhere. With Google Apps powering our business, we at EMCO are confident about strengthening our business in India and across the globe.
The ability to connect departments and employees around the world was also key during the redesign of our new uniform. This was the first change to our uniform in 10 years, and we found it really easy to share designs and pictures of staff wearing uniforms through Gmail and Drive with our New York-based designer. No matter where we were, or what device we were on, we could make adjustments to files and discuss everything from breathability to elasticity with Google Hangouts.
Being able to access files from anywhere using Google Drive has been great for our safety teams too. If maintenance staff at Haneda Airport see a problem they’re not sure how to solve, they take a picture of it right from the tarmac with a tablet and share it with the global team. Other maintenance and safety experts review the images and can give advice from wherever they are. The new process results in problems getting fixed faster and an overall increase in our safety standards.
As well as improving work processes and communication, tools like Google+ have been great for supporting internal communication. We have some really active Google+ communities for working mothers and fathers to share stories, advice and experiences.
Our industry demands information at jet speed. Google Apps helps our employees share ideas, opinions and updates no matter where in the world they happen to be, so that time zones and language barriers don’t hinder our ability to work well together and we can better serve the customers who fly with us.