A formal technology partner track as part of the Google Apps Partner Program, to enhance our relationships with software vendors that build complementary business apps and tools.
A tiered Google Cloud Platform Partner Program. Our Premier tier recognizes top service and technology partners, while we've also opened up the program for new partners to join.
The launch of the Chrome partner program, which includes resellers of Chrome OS management console, as well as technology and content partners that develop business and education applications for the Chrome OS and browser.
Finally, we’d like to congratulate our 2013 Global Partners of the Year:
Our partners aren't just partners — they're a critical part of everything we do. From on-boarding and training new Cloud customers to creating specialized software to integrate with Apps, from reselling Chrome OS to managing change management, they ensure our customers get the most out of the technology they use.
Now, gone are the old fashioned days of bad, hit-your-head-on-the-desk technology. No more asking someone to email the latest version of a document, and having to wait for different time zones to wake up to share them. We do all our work on shared Google Docs, so everyone has access to the most up-to-date information and can collaborate in real-time, whether they’re in London or California in somewhere in between. I can open a draft press release from the Drive app on my mobile phone while I’m sitting with my clients at the British Library’s Business & IP Centre. And as the company grows, it takes 30 seconds to set up a new employee with an Apps account, no training required — they’re already using it at home, so using it at work is an organic experience.
Our partnership with Ancoris has continued far past the migration, too. They send us email newsletters with product updates and new features. They’re accessible on chat and via a tech hotline for quick, one-off questions. And because they’re local, they’re never too far away for an in-person visit. Moving to Google Apps, and doing it with the help of a great partner, has been a game changer for our business.
Deeply rooted in the regions, CBC/Radio-Canada is the only domestic broadcaster to offer diverse regional and cultural perspectives in English, French and eight Aboriginal languages. As Canada’s national broadcaster, we bring Canadians programming when, where and how they want it ― through a comprehensive range of radio, television, Internet, satellite-based services and mobile devices. Our team is stationed all over the world, which means real-time communication is key for up-to-date, consistent reporting.
Achieving this at such a large scale isn't always easy. For more than 10 years, we had been using an on-premise, corporate-wide system for email/calendar. We also had a separate system for collaboration, but neither solution was integrated and drove true inter-office collaboration.
With a company-wide goal to reduce infrastructure and a need for better messaging and collaboration, we decided to look at public cloud solutions, especially Google Apps. It was clear that Google Apps was the right solution for us based on cost, proven service level and availability guarantee and the breadth of tools the platform offered for collaboration. We also had great support from the media groups in our company (about 70% of our employees), as many of them had been using personal Google accounts to communicate already with external users. Once we decided to “go Google” we were able to complete a smooth 90-day deployment with the help of Google Apps reseller, Onix, by March 1, 2013.
Since we went live, adoption of the whole platform has well exceeded our expectations of email and calendaring. Google+ Hangouts has revolutionized the way that our employees interact with each other. Long conference calls are now becoming a thing of the past. We can now jump on a Hangout and have a face-to-face meeting with colleagues across the country via our smartphones, from home or the office, without getting on a plane. It’s cost-effective and more efficient without compromising our core business.
Additionally, Google Docs are helping our reporters become better and more efficient storytellers. For example, before, our writers and reporters in our newsroom brainstormed and drafted copy in separate Word documents, which inevitably led to version confusion and unnecessary time spent merging documents. Now, they use a single, shared Google Doc for all their stories, so the entire team can collaborate together, in real time, regardless of where they’re working. Our freelancers use Docs to make quick edits and communicate on the fly since it's simpler for them to share content and edit in real-time.
We are proud to bring the best tools to our company and see the cultural shift that is happening amongst our employees. We are moving away from managing IT and into improving our core business of content creation. We’re excited about what this means for the quality of our reporting and the happiness of our employees.
Update [May 15]: A slight edit was made to this post.
Change in information technology (IT) can be tough. Employees have to learn a new interface and get used to a different way of doing everyday things. But that change is often tougher for CIOs and IT managers since we also have to manage migrating data, handling questions and buying or upgrading hardware. So when we started switching the majority of the company’s infrastructure over to the cloud, I prepared for an uphill battle.
We had been using Microsoft Exchange for more than 14 years and it was starting to outlive its usefulness. Tools that we relied on in Exchange 2007 didn’t work when we upgraded to the 2010 version, calendaring was messy and mobile syncing was even tougher. Our Sharepoint server – the center of collaboration for the company – was just not working.
Our search for a cloud-based email and collaboration system came down to Microsoft Office 365 and Google Apps. While our 1,200 employees were used to Microsoft's tools, we weren't convinced their solution fully understood the cloud; Office 365 still required us to install software and hardware. Google Apps was entirely cloud-based and offered everything we needed with a single license - it was the right way to go for us. We switched last summer with the help of Google Apps reseller Cloud Sherpas.
Our staff quickly adopted Gmail and Google Calendar and also tried out Google Docs, finding that it makes creating presentations and sharing information with each other and outside partners much easier. Our sales managers have started using Google+ Hangouts for preliminary interviews with remote job candidates in order to get a more personal first interview with them before bringing them into the office. We’re also in the process of finally getting rid of our Sharepoint server by migrating the information over to Google Sites and Google Drive. Our Quality Assurance team has about 100 people who all use Sites and Drive to store, organize and share every document they create. Now it’s become company policy: every document that’s created internally is made using a Google Doc!
Google Apps has also helped us make mobility simple for our employees. Their email and calendars are always synced, there’s never any downtime or connectivity issues, like there were with Exchange, and they have all their Docs with them anytime they need them. Almost a year later, our support tickets have dropped over 60 percent and we’ve saved more than $300,000.
In about one year of running Google Apps, 272 new features have been pushed out to our company. That’s an impressive pace and something that would have seemed impossible before, but I see it as the luxury of cloud computing. While change can seem daunting, we’re really happy to have Google Apps as our guide.
Most people know The Weather Company from checking out the forecast on TV or from using our mobile app, but we actually do much, much more. Beyond our TV channel and online presence, we sell weather data to business and foreign governments, as well as sell graphic capabilities to local network affiliates. We’re a big, complex organization with a lot of smart people who need the right tools to do their work. It’s my job to make sure those needs are being met.
When I joined the company last summer, one of my first responsibilities was to get all our employees on the same email and collaboration platform. The Weather Company has grown quite a bit through acquisitions during the past year, leaving our 1,200 employees all over the world using a mixed bag of tools. Each business was still working as an independent entity, so getting everyone under the same technological umbrella was crucial to us moving forward.
The choice came down to Google Apps and Microsoft® Office 365. We knew there were strong allegiances to each platform within the company, so there was no clear winner at first. After taking a closer look at Office 365, though, it seemed like a set of individual tools rather than a fully integrated suite like Google Apps. On top of that, Google Apps’ single user licensing was far less complicated than Microsoft’s model. Ultimately, Google Apps was a better fit for our company.
About two months ago we rolled out Google Apps with the help of Google Enterprise partner, Cloud Sherpas. Though change management was definitely a large undertaking, we do feel that the switch brought the company together. It helped us untether people from the traditional corporate collaboration approach of searching through multiple versions and waiting as documents were passed from one to another - something I desperately wanted to do. The culture of our company and the IT department is changing, and Google Apps was a great catalyst to get that moving in the right direction.
We’ve only been live for a short time, but Google Apps has already changed how we work. Google Docs have caught on like wildfire, and people can work from anywhere as long as they have Internet. I see people bouncing around between their laptop, a tablet, their Android phone or whatever – it’s seamless. We’ve also started using Google Drive to replace personal Box and Dropbox accounts that people had been using to share documents, so we’ll have centralized control of our intellectual property. We’re going to roll out Google+ companywide to replace Yammer, although Google+ Hangouts have begun to spread organically. Our marketing, sales and PR teams all use Hangouts to meet, and one employee set up a Google Chromebox and a monitor to create a Hangout station in his office.
Google Apps has created a real sense of excitement at The Weather Company. People are really exploring and embracing it, and that’s exactly what I wanted to see. As we’re abandoning the traditional top-down IT department mindset, all I can do is provide a toolkit for people to work with. Google Apps gives them those tools and lets them work.
Classic Cinemas has been bringing families, couples, kids and film enthusiasts together in front of the silver screen for more than thirty years – around the time Christopher Reeve donned the famous tights and cape for “Superman” in 1978. Over the years, we’ve grown to 500 employees and over 13 movie theaters in and around Chicago. We’ve also outgrown the film technology we started with. After years of using 35-millimeter film projection systems, we upgraded to 4K Ultra High-Def Digital Projectors. We’re a true 21st century cinema.
When I joined the IT department in 2012, it was clear we were in need of another upgrade – this time, from our Microsoft Exchange server. We had ongoing issues with downtime that cost the company a lot of money and the IT team a lot of time. We looked into cloud-based systems and Google Apps was exactly what we needed – the 99.9 percent uptime sold us.
We switched to Google Apps with the help of Cloud Sherpas in August 2012 and couldn’t have been in better hands. At no point did we ever have a question that they couldn't answer. Data migration? They walked us through each step along the way and made sure we didn't lose a single megabyte. Change management? They ran webinars for all of our employees about moving from Outlook to Gmail, Word to Docs and Folders to Labels. They made switching feel seamless.
We created an employee intranet on Google Sites that houses all our necessary documents – employee schedules, upcoming screenings, movie schedules and parking lists, among others. This means everything important sits in one single place, and everyone on the team can access it. No more wild goose chases over email and no more bothering groups of people with email barrages.
Google Apps also helped us bring our maintenance request system up to date. Before we switched over, people wrote out their problems in a Word doc and emailed them to us, then we printed them out, tracked them on a bulletin board, and took them down one by one as the maintenance team went on-site to handle each issue. With Cloud Sherpas’ help, we built a Google Form on our intranet, so now everyone submits their requests online. The Form automatically feeds into a spreadsheet, which alerts the maintenance team that work needs to be done. We’ve been able to dramatically reduce administration time and boost our productivity to a new level. We now have complete history and statistics capabilities, as well as the ability to identify trends and be more proactive.
Just as digital technology helped us move into the modern era of film, Google Apps has helped us adapt to the future of business. It’s been a smash hit for us - just like “Superman” was back in the day.
...with simple tools... We’ve also focused on making our products simpler and easier for you to use – both at home and at work. We introduced Google Drive as a single place for you to create, share, collaborate and keep all your work. You can now insert files (up to 10GB) from Drive directly into an email without leaving your Gmail inbox, and you can share work from Drive on Google+. You and up to 14 colleagues can join a Google+ hangout directly from a calendar entry or your email inbox. Once inside a hangout, you can open a Google Doc for everyone to see and work on simultaneously. And if your company uses Chrome along with Google Apps, you can now call or email us for help with Chrome.
With the Google Search Appliance 7.0, you can search for a document on your company’s intranet just as easily as you’d search for a holiday recipe on Google.com. And if your business relies on geographic data—say, to map gas pipelines or help customers locate your store—you can use Google Maps and Earth Enterprise to visualize your data on the Google Maps interface you’re already familiar with.
...supported by partners and Google infrastructure Whether it’s Apps for Business, Maps Coordinate, or just a Google search, most Google services you use are possible only because of the powerful and energy-efficient infrastructure we’ve built over the years. This year, we worked to bring you more direct access to this infrastructure to help run your businesses and applications in the cloud. Compute Engine lets your business run virtual machines in Google’s data centers and BigQuery helps you quickly analyze big sets of data to gain business insights. Google Cloud Platform also offers more European datacenter support and lower prices for Cloud Storage.
The new Google Cloud Platform Partner Program ensures that partners have the tools and training to help your business meet its IT needs. And the Google Enterprise Partner Search makes it easy for you to find one of our 6,000 Google Apps Resellers with the services you’re looking for – from setup and user training to email migration, management services and support.
