1. Starting a company around an idea rather than infrastructure
From day one, we faced the challenge of immersing ourselves in Gandy’s without worrying about IT issues. We started with an enthusiastic group of young people, many who worked part-time from home, and needed technology that matched our flexible style. Google Apps helped us get the team set up quickly, easily and cost-effectively. It took me five minutes to give the whole company their own accounts. Because everyone had used Google technology before in their personal lives, I didn’t have to train anyone, which allowed us to focus on the product. A year and a half ago, we bought Chromebooks for our team of seven so they could work from home, our kitchen table, a music festival, or wherever they happened to be.

2. Competing with established players by moving quickly
As we started selling our flip flops, we realized we faced competition from companies that had been in the business for decades. Our success depends on reacting quickly to trends and adapting to consumer desires. We use Apps to work more efficiently, whether that’s viewing one another’s calendars to set up meetings or using Google Drive to share a photo of artwork that could inspire a new flip flop design. We rely on the mobility of Gmail, Docs and Drive to share ideas as they strike, and keep on track of our work when we’re on the go.

3. Staying organized in the face of complexity
One of the first barriers we faced was breaking into both wholesale and online retail, two different markets with different processes. We started using Drive to keep track of our product designs, marketing materials and merchandising assets so we can stay united as a team. Shared folders organize everything product-related, which lets us work faster on design and ensure our final products look great. Our designers easily store and share inspiration artwork, product sketches and design files. Once the design is complete and the product manufactured, we share photos with retailers so they can see how the product will look on the floor as well as on a computer or mobile screen.

We face a different challenge every day, especially as we continue to set our sights higher. Hundreds of thousands of flip flops and cups of coffee later, we’ve proven to ourselves that we can overcome these challenges using the fast and flexible technology of Google Apps.

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Over the last few years and across the company, our ability to make decisions based on data has improved thanks to immediate sharing via Google Drive, Docs and Sheets. We’ve equipped teams to be more responsive, with greater visibility into their data, files and planning materials. Above all, we’ve connected different teams across departments and offices, maintaining the close communication that helped us thrive when we were just a three-person team. Here are the ways in which we’ve streamlined our ways of working:


The success of the site depends on the quality of products, and we work closely with our sellers on an ongoing basis to support their needs, particularly when it comes to challenging areas such as product development and scaling to meet huge demand. For instance, we’ve worked with Wendy Harrison, founder of a personalised print company called Letterfest, since autumn 2008. The business began with Wendy operating out of her spare room, and now she employs 10 full-time staff and four freelancers. Letterfest brought in more than £1 million in transactions through our platform last year. Our priority is to continue to evolve the way we work. For this, Google Apps has broken traditional barriers, making our lives easier and enabling our teams to work better and more collaboratively.


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Cultivating autonomy, ownership and creative problem-solving
We hire people who thrive on freedom — they do their best work without someone giving them constant direction. We emphasize this sense of ownership from the moment they join our team: in every employment contract, the responsibilities for the role include “proactively thinking of ways to make Lyst better.” We brainstorm often, both formally and informally, with everyone from founders to new hires, college grads to industry veterans. We evaluate ideas not by who shared them but how much impact they’d have on our business.

We work with flexibility, recognising those instances that demand what we call the “screwdriver mode”, which involves tweaking and optimizing fine details. Sometimes we work differently, applying our “sledgehammer mode” when we literally need to break down one element of our business and rebuild it from scratch.

Encouraging personal communication and recognizing great work
As we grow, we need to be intentional about building a shared culture through meaningful communication. Google Docs helps us work more closely together, whether we’re collaborating on a press release or gathering feedback on an investor deck. Because it’s not always practical to fly our New York team to London, our two offices meet via Google Hangouts for bi-monthly all-hands meetings, where we share company news, celebrate sales milestones, and tip our hats to people coming up with great ideas — like a data scientist’s suggestion to use search data to understand buying patterns around bomber jackets versus varsity jackets. We’re considering setting up a permanent Hangout so people can get to know their colleagues from across the pond over a cup of virtual tea.

We also track progress in shared Google Sheets, so everyone on the team knows the status of key projects across the team. For instance, our product team use shared Sheets to record development updates on implementing various campaigns and releases. And when it’s time for my 1:1 with our Head of Product, I can follow along with every update by looking at each line item in the Sheet.

Empowering employees to work however they want
Building a culture unique to Lyst also means enabling employees to keep up with their colleagues no matter where they are and how they like to work. Google Apps helps us get the information we need at any time and capture inspiration whenever it hits. We often source styles on the go, whether it’s a particular outfit someone sees on the street or trends spotted from the front row at New York Fashion Week. Drive and Gmail apps on mobile let us quickly share the photos we snap and the notes we take with the rest of our team for internal reference and to publish as part of our editorial content.

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At Lyst, we embrace the fact that everyone is different by creating customized experiences for every shopper. Self-expression transcends fashion, and we want to build our company culture on this same premise. By obsessing over the quality of people we hire, encouraging autonomy and creativity, recognizing excellent work, and giving our team the tools they need to do their best, we’ve created an engaging environment and a unique culture that helps us achieve our goals.

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Delivering new business faster through closer collaborative working
The way we respond to government tender documents exemplifies our new way of working. These 100-page documents, full of dozens of complex tables, used to take two weeks to complete. Now, we create a Google Doc and work collaboratively. Whenever we need someone to insert information or provide specific feedback, we tag them in a comment and they know to jump in and add their edits or suggestions. We save time and avoid confusion by relying on Docs for this kind of collaboration rather than turning to long chains of emails with version after version of attachments. It’s a radically different, more streamlined process.

Connecting face-to-face across miles and time zones
Technology has changed the way we meet. My London developer team uses an always-on video connection through Chromebox and Hangouts to connect with our team developers in Cardiff, so we feel like we’re one team in a single office, despite the distance between our desks. Teams throughout BMJ coordinate meetings using Google Calendar, create agendas in Docs, and host Townhalls for our whole staff using Hangouts On Air — that way, anyone can join whether they’re in Portland, Oregon or Dubai. Getting all 500 employees involved requires zero cost and minimal planning or technical expertise.

Brainstorming, testing and ideating with a new office design
We’ve redesigned our physical environment to brainstorm and test new product ideas with our users. People can write and draw on the walls, which are covered in whiteboards and post-it notes, then take photos of the notes and save the images in Drive, so they can refer to them later and share them with people who couldn’t be there in person.

Working from trains, planes and automobiles
A year ago, we were tethered to our desks. Now, we can access our email and files on smartphones and tablets, thanks to the Gmail and Drive mobile apps. This means our executives can run our portfolio of over 30 products whether they’re in the office or travelling around the world. Our Editor-in-Chief, who frequently travels for work, quickly views and approves the weekly digital and print issues while on the go, using Docs and the Drive app on her mobile phone.

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Thanks to Google Apps, each year we save £135,000 in software licensing fees and hardware costs and an additional 126,500 hours of productivity. But perhaps more importantly, we’ve changed the way BMJ works together to build a healthier world.

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Google’s tools help make our teams feel closer and more connected to each other, from the designers at AllSaints Studios in East London, to our factories and regional offices in Turkey, Portugal and Hong Kong, to our retail stores throughout the world. We don’t have to rely on email to request an up-to-date document and wait a full day for someone from another region to send it back as an attachment, only to discover their version is obsolete because someone else edited a different copy. Now, our 2,500 employees across 120 stores and 10 regional offices store all their files in Drive, and can rest assured they’re always working on the most up-to-date version. This has also encouraged and developed a much more cross functional working environment, leading to ideas and solutions that may have otherwise never been imagined.

Google Drive has transformed how we store and share files of all kinds across the entire organisation. In AllSaints Studios, we used to have one shared network drive to store all of our files, which suffered from slow load times since so many people used it at once. It got to a point where our photo department used a separate hard drive to handle their own large file formats. With Google Drive, everyone — including the photo department — can access documents anytime, without any performance issues. We use desktop sync, an application installed on the computer that puts a Drive folder on the desktop, to automatically store large files on our computers as well.

We’ve also replaced our old intranet for retail managers with department specific Google+ Communities that are open to the entire organisation. Each week, we release a set of directives that outline where to place new styles on the shop floor. Before moving to Google, we published this information in a PDF on our intranet, and if anything changed during the week, retail managers would receive an email alert and have to find the file on the intranet, download it, then print a number of copies of the new version to hand out to their team. Now, we have a shared Drive folder for Directives, and each manager can pull up the file from their Nexus tablet as they walk around the shop floor, knowing what they’re looking at is always up to date.

We’ve found a technology partner in Google that improves our workflow and processes and enables us to concentrate on the creative work. With Google Drive, we have the tools at our fingertips to turn ideas into fashion, films and other works that inspire and ignite confidence and independence.

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1. Seek to offer a better service. It’s really easy to say but hard to do.
We’re focused on making things faster and cheaper, but when you boil that down, what really matters is keeping our customers’ needs at the core of our strategy. We focus on making their experience as enjoyable as possible, and constantly tracking customer satisfaction across all touch points of the business helps drive the strategy that fuels our growth. And since our customers are so passionate about our service that they want to share it with their friends and relatives, virality has driven a lot of our growth over the past three years.

2. Measure satisfaction constantly and fix problems quickly
When we discover an issue or source of dissatisfaction, we set out to fix it — If we fix a problem that’s affecting one person, it’s likely we’re fixing potential problems for 100 future customers. We want to build a trusted financial service that people want to use every time they need to send money abroad. Part and parcel of that aim is keeping proactive perspective of specific issues users that could become larger. To do this, we place a heavy emphasis on measuring customer satisfaction to ensure that every customer has an excellent experience.

3. Recruit people who understand and evangelize your value proposition
We’re on a mission to make international money transfers more transparent, and we’ve built a team that’s passionate about making it a reality. A big part of our culture is our belief that the financial services industry needs to change. It shouldn’t be slow, out of touch or painful; it should be dusted off and reinvigorated. That’s why we look to hire creative and focused people who can help us shake up the old system; they understand that we’re making a difference to people’s lives by making it fairer, easier and quicker to move money around the world.

4. Invest in technology that allows your teams to work anywhere, on any device
These days, we can work anytime from anywhere. Productivity doesn’t depend on being in the right place; it depends on being in the right state of mind. We’re no longer limited to working in an office space because we have technology that enables us to access our work when we need to, no matter where we are. Google Drive makes sharing quick, efficient and simple across the company. Since we have offices in London and Estonia, it’s important that we can store and work on documents simultaneously from different locations. Google Drive is intuitive, makes us a flexible team, and allows us to turn ideas around quickly. This speed and agility helps set us apart from our competitors.

5. Keep teams in touch with the bigger picture
Communication becomes increasingly crucial as growth momentum accelerates, especially when it comes to keeping the whole team aware of the big picture and high level strategy of the company. We use Google Hangouts to drive these essential check-ins between our Estonian and London offices via a real-time video stream, so we feel like we’re all in the same room together. We even view and edit documents from within the Hangout by sharing our screens, so it’s almost as if we’re reviewing documents next to one another in person. We also host a bi-weekly company meeting over Hangouts, where we introduce new team members and update the company on big news, ideas and developments. And that’s just the beginning. Hangouts has enabled us to foster a unified vision, collaborative workflow and single culture across our office locations.

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1. Identify a real problem — the more personal the better — then try to fix it
YPlan started as a solution to solve a personal problem. My co-founder Viktoras and I previously worked in finance but quit our jobs to travel to San Francisco to find inspiration. In San Francisco, we found it challenging to easily find things to do on our free nights. There wasn’t a central destination to find events and book tickets. So we decided to create an app to solve that problem.

2. Model early and often 
In the early stages of our business idea, we came up with 50 different project ideas before finally settling on YPlan. We constructed a business model, subjected it to an intense process of testing, then eventually scrapped it and started over. When we returned back to London we started the concept for YPlan. We conducted user testing that included Viktoras and I running around to make sure people had their tickets on time (we hadn’t finished the e-ticket mechanism by that point). Testing heavily during the first few months highlights problems you might not have anticipated and gives you the opportunity adapt your product accordingly.

3. Growth stems from your culture and early DNA 
From early on, we established a culture of creativity, collaboration and a relentless focus on our customers, which has been a foundation for our future growth. From the first day we stopped negative office patterns of blaming and arguing, and instilled frequent communication, positive reinforcement and team problem-solving. Our primary focus is to deliver the best experience for our users and our employees tackle that task creatively on a daily basis.

4. Communication and collaboration fuels growth 
YPlan’s success is largely due to successful collaboration and integration with our partners. With our teams working in at least three time zones simultaneously, Google Drive allows us to collaborate globally in real-time. It’s our central communication hub for content sharing and project collaboration. Having files accessible from anywhere on a mobile device is big plus. This has enabled seamless working and communication with our local teams, which has directly affected our global success and allowed us to expand.

5. Growth opportunities start with the user 
When surveying growth options, look to your users and learn from that data. We’re constantly analysing the data we have on our existing users to see how we can improve our services. At any one time we have two thousand versions of the app running in parallel, undergoing a highly selective process of A/B testing, which means the app is constantly being refined. Closely studying our user data led to us introducing “collections.” We knew people wanted to choose from a wide variety of events, but had to present numerous selections in a way that wasn’t a boring list of options. By adapting our interface to meet the needs of users, we now provide a curated experience, which in turn leads to consistently high retention rates after download.

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