Using GSA means one source of truth, delivering highly relevant search results. With our previous solution, employees wouldn’t find what they were looking for, or would have to look through multiple pages before finding it. With the GSA, people find what they are looking for on the first page without having to click back.
This has reduced turnaround time in solving customer problems and improved the level of our service. This saves direct costs, but, more importantly, leads to happier customers. For engineering, it means faster access to relevant information such as technical specification documents, product plans, and customer cases, which helps them design and build innovative products and solutions, better and faster.
Compared to traditional enterprise search solutions, GSA requires less human intervention for configuration, management and optimization, and we estimate that our labor costs have been reduced by approximately 25% as a result. Overall, by deploying Google Search internally, not only have we seen a tremendous boost in employee productivity, but we’ve managed to delight our employees by delivering a search experience that they are familiar with in their personal lives and also scales to the Enterprise.
It should be easy to move files saved on your computer to the cloud, so we made our document upload feature much stronger. Imported documents keep their original structure more accurately, so you can spend less time adjusting files you move to the cloud.
Speed and responsiveness
Browser-based applications shouldn’t force you to compromise on performance either, and our new architecture is much faster than before. Working with very large spreadsheets is even snappy now. Web apps really can feel just as fluid as traditional software.
Faster collaboration
Collaboration has always been Google Docs’ forte, and the new codebase is letting us leap forward here, too. The applications support up to 50 simultaneous editors, and documents let you see other people’s changes character-by-character as they type. Finally, we’ve added multi-user editing to drawings too, so now you can build flow charts, schematics, and other kinds of diagrams collaboratively.
The new Google Docs editors will take advantage of faster rendering engines in modern browsers as well as new web standards like HTML5. As a result, we need to temporarily remove offline support for Docs starting May 3rd, 2010. We know that this is an important feature for some of you, and we are working hard to bring a new and improved HTML5-based offline option back to Google Docs. Please note that this change only concerns Google Docs. We will continue to support offline access for Gmail and Google Calendar. To learn more, please see our Help Center.
Over the next few days, users will be able to start creating collaborative drawings from the Docs list. For Google Apps customers with the control panel option set to “enable new pre-release features,” users will have the option to enable the new document editor in the ‘Document settings’ page, and activate the new spreadsheet editor with the “New version” link at the top of any spreadsheet.
These improvements to Google Docs are designed to help businesses like yours move to the cloud faster and be more productive than ever before. We look forward to hearing what you think.
To learn more about these new features, check out our on-demand webinar.
Posted by Anil Sabharwal, Product Manager, Google Apps
Editor's note: To learn more, check out the Google Docs blog for deep dives on the new editors for Documents, Spreadsheets, and Drawings. Original links to webinar registration removed on 04/23/2010.
Update (05/05/2010): We’ve received a lot of great questions about the new Google Docs editors in our forums, blog comments, and webinars. Check out this post on the Google Docs blog for answers to the most frequent questions.
The idea of driving our entire admin interface from within a Google spreadsheet was exciting. Little to no learning curve, no server overhead, and Google's redundancy made this decision a big payoff. After setting up a simple data template, we used the Google Docs API to give the organizers a way to update the live site. In a single day it was integrated so that a simple click of a button would trigger an XML export of the Google Docs spreadsheet to our servers, instantly updating both our database and the live schedule that users would see.
The benefits of creatively using a Google Docs spreadsheet as a database entry point also gave us additional features we didn't have to build.
Document sharing was an easy way to provide access to all those involved as well as troubleshoot any difficulties live with the built in chat room. If a client needed help with formatting or suggestions for their event types we could give them live suggestions within the spreadsheet. Revision history gave us instant rollback in case there were any accidental overwrites, which are bound to happen.
Having these support features and safety nets built in to Google Docs spreadsheets let us spend more time improving the product itself (like an iPhone compatible version!) instead of reinventing the wheel.
We also use the Google Talk chatback badges embedded into every page of our new marketing site to provide always-on, live chat access to our team. We're excited to give our current and potential clients a new, simple way of communicating with us (even without logging into anything!).
Posted by Serena Satyasai, Google Apps team
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When you combine this new feature with the template gallery, things get more interesting. Anyone in your domain can make a template, and put it in your organization's own gallery. From there, colleagues from around the world will be able to grab a copy of the template and with a couple of clicks, localize it into the language that they're most comfortable with. All of the document's original formatting and layout will be preserved.
You can find the Translate option under the Tools menu.
Posted byJeff Harris, Associate Product Manager, Google Docs team
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