HR is fundamentally about people. That may seem obvious, but in our firm that takes unusual dimensions. Randstad is one of the biggest staffing companies in the world and has some 29,000 employees working from more than 4,500 branches in 40 countries around the world. We help companies and candidates connect in industries such as engineering, finance and accounting, healthcare, human resources, managed services, pharma and technology. To give you an idea, we place on average well over 500,000 people per day. We’ve grown to become quite large since we began as a small company started in a student dorm room in 1960 and our business has changed quite a bit in that time. But at its core, we’re still the same. We’re all about people.
With so many employees in locations across the world, we had several different email and collaboration systems in place and were looking to standardize. A majority of employees around the world were using Microsoft Outlook for email and Lotus Notes for collaboration, but we ran into several problems. For one, both Outlook and Lotus Notes weren't seamlessly integrated with other systems, requiring our employees to find workarounds and solve formatting issues on their own. This wasted valuable time on the part of both the employee and IT department. In addition, both Outlook and Lotus Notes are primarily hosted solutions, which makes it difficult to collaborate across our many locations.
Our decision making process involved several companies, but ultimately we decided on Google for a few different reasons. We have a workforce of younger, web-savvy employees and we heard the feedback that they are quite familiar with Google tools like Gmail, Google Calendar, Google Drive and Google+ Hangouts in their personal lives, and on a variety of devices, and that they'd like to use them at work too. Also, because the Google tools are all integrated, we wouldn't run into the problem of having employees across offices and countries having to work with several different pieces of technology that don’t work well together. Lastly, the availability of resellers such as G-company was a big plus. We wanted to provide our employees with as much training as they needed and G-company were able to provide that. Our rollout will eventually include all 29,000 Randstad employees, 5,000 of whom are located in the Netherlands. Our employees in France, Japan and India, approximately 8,000, are already on Google.
We’re right in the middle of our rollout, but early feedback has been overwhelmingly positive. We can simply do things that weren't possible before. For example, it has become much easier to search and access mail, calendar and documents when on the road, or for an employee in France to schedule a video chat with an employee in The Netherlands in a Hangout. It’s a conference call, but it’s so much more - it’s a conference call that’s based around people, not technology. For an HR company, that’s exactly what we’re looking for in a technology partner.
Multi-domain support is a new admin control that allows organizations with two or more domains on Google Apps to manage them from a single control panel. Users belonging to different domains within an organization keep their domain-specific email address but can see coworkers from other domains in the organization’s global address book. It’s also easy for users to share across domains in Google Docs, Sites and the rest of Google Apps. Matt Vandenbush, director of IT strategy and architecture at Brady Corporation, says, "Multi-domain support in Google Apps lets us administer our entire organization from one central place. Considering that we have users on 88 different domains, this is a big time-saver for our IT department, and it lets employees from different parts of our organization share information much more seamlessly than before.”
This feature is available now to Premier and Education edition users at no additional charge. To learn more about multi-domain support on Google Apps, please visit our Help Center or join us for a live webinar on Tuesday, July 13th at 9am PST / 12pm EST / 5pm GMT.
Posted by Will Smit, Software Engineer, Google Apps
Cathleen Lilli serves as Director of Enterprise Infrastructure Services where she leads the corporate teams responsible for Data Center Operations, Network Services (Data and Voice), Client Services (Help Desk and Desktop Support), and Messaging & Security. Christopher Henry serves as Manager, Messaging and IT Security, where he is responsible for the management of the corporate messaging group as well as the Coordination of all IT security activities.
Cathy will be joined by Chris Henry, Manager of Messaging and IT Security on a live webcast this Thursday, June 17, 2010 2:00 p.m. EDT / 11:00 a.m. PDT / 6:00 p.m. GMT. Register today.
At Konica Minolta, we had an aging Lotus Notes®/Domino® messaging environment along with other messaging platforms in the mix supporting 6,000-plus users across all of our U.S. locations, and it was time to make a change. Our users were dabbling in Microsoft SharePoint®, and they were adopting their own instant messaging tools. We wanted to make collaboration tools available to everyone by default. And we wanted an easy way to keep the business moving forward with future innovations.
On the IT front, we no longer wanted to spend a significant amount of time on constant tactical chores like server updates, storage management and patching. The on-premise environment was too cumbersome to maintain and was pulling away our focus from strategic initiatives that would provide more business value. We also had to find an easier way to integrate multiple corporate acquisitions (we had just acquired Danka and had to merge 2,000 users on multiple messaging platforms into our infrastructure).
We already had positive experiences with cloud-based solutions such as Postini for anti-virus/anti-spam protection, ADP for payroll, and a CRM. Our main goals from the outset were to:
Better meet our user requirements, especially regarding ease of use and collaboration
Simplify IT management
More easily integrate acquisitions
With Google Apps, we saw that we could get a powerful, low maintenance- and complexity-free email solution plus innovative collaboration tools that would have cost extra in Microsoft® Exchange or Lotus Notes®/Domino®. But, we had to convince our parent company that Google Apps was the right choice since they were on a Microsoft® Exchange environment. We had many discussions and we did a lot of due diligence, particularly around Google's security expertise and policies.
We created a requirements document, and we talked to several large enterprise customers of Google Apps. At the time, we were completing the Danka merger and it involved shutting down a data center, so things in IT were pretty hectic. Despite these complicating factors, the switch to Google Apps went smoothly and with almost no complications. Today, Konica Minolta Business Solutions U.S.A. Inc. has benefited significantly. We can:
Provide not just email, but also collaboration, security, and spam-blocking all in one solution
Deliver genuine, bottom-line value to the business, driven by continuous innovations from Google
More easily integrate new acquisitions like Danka
Align our activities to help drive Konica Minolta's business forward
We did not make this decision lightly and the IT team had many internal discussions about our role going forward in a cloud environment. Staff questioned, if we're not responsible for the servers on a maintenance basis – what will happen to our jobs?. But I can tell you, on top of owning messaging, we still have other apps to manage and run the data center - in other words, we have plenty to keep us busy. From our point of view, we couldn't be happier that we made the decision to migrate to Google Apps.
It has been so rewarding to move from an internal infrastructure for messaging that was cumbersome and challenging to support – one that was not getting us anywhere in terms of having a forward-looking impact on the business – to one that allows us to start delving into strategic initiatives.
Whether you need to integrate acquisitions or deliver more value from enterprise IT, we have a lot of perspective and lessons learned that we'd be pleased to share with you. Join us for this live webcast:
For the pilot, we selected a core group of IT and business employees and asked for some volunteers. To our surprise the CEO and the entire executive team volunteered. As a result, we also included the executive assistants. Although having the execs in the pilot raised the stakes, it turned out to be one of the keys to the project's success. To help us get up to speed quickly and run the pilot smoothly, we partnered with Appirio Consulting. Appirio had previous experience converting large corporations from Lotus Notes/Domino to Google Apps. Appirio conducted one-on-one or small group training sessions for the pilot users and targeted training for the executive admins because of the complexity of their jobs when it comes to collaboration, email, and calendar management.
After a successful pilot, we made the decision to migrate the whole company to Google. The next group of employees migrated were 400 "early adopters" from across the company, including all owners of Notes/Domino applications and databases. The idea was to give these people a head start in moving any important non-email content from Lotus to Google Apps. For the early adopters, we used a combination of live and recorded web-based training. These early adopters also became "Google guides" for the rest of the user base during the full company migration.
Ultimately, we deployed Google Apps to over 6,000 users in 20 countries in less than five months. This deployment included migrating contacts, calendar entries, and up to 12 months of historical email, plus providing BlackBerry support. At the same time, we implemented the email security and email archiving capabilities available using Google's Postini platform.
Now we are providing our employees with a lot more functionality for a lot less money. Google Docs and Sites are really changing the way people work as teams, and the way information is shared. This new way of doing working is really powerful, especially for a company that does business in so many countries and timezones. We are now looking at Google Sites to replace our existing intranet. But the ability to access Gmail and the other Google Apps from anywhere – without having to use a VPN – has probably been the biggest hit.
We learned a lot of valuable lessons throughout the process of evaluating and migrating to Google Apps that we’d be happy to share with you. Please join me to discuss our experience in more detail and to learn how you might leverage Google Apps for your company.
Join us for this LIVE Event on: Switching from Lotus Notes/Domino to Google Apps by Fairchild Semiconductor Thursday, January 28, 2010 2:00 p.m. EST / 11:00 a.m. PST / 7:00 p.m. GMT
That's why we're prioritizing speed and search quality for online stores with Google Commerce Search (GCS). GCS is a hosted, cloud-based offering that brings the relevancy, speed, and Google ease-of-use to e-commerce sites. Learn more here:
GCS also has a bunch of user-friendly features that make shopping on online stores easier, and search results more refined and accurate. Some of those features are:
speed – GCS leverages Google's ultra fast platform, because it's hosted, providing sub-second response times to users.
Google quality and ranking – GCS analyzes every item in the data feed using proprietary signals to determine its optimal placement in the result set, for more accurate query results for shoppers.
parametric search and sorting – GCS allows users to refine or sort results by category, price, brand, or other attribute; this is fully-functional parametric search for e-stores.
product boostand promotions – Retailers can boost the relevance of certain items, or highlight specific products during a sale, and cross-sell related products.
spell check, stemming and synonyms – By leveraging the larger Google search engine, GCS can include these advanced search and synonym options, so the shopping experience is smoother for customers – even customers who mistype.
fast deployment and scale – Since this is a cloud-based offering, GCS can be deployed in days and, because it's hosted on the Google platform, retailers can scale to meet their higher-demand periods like the holidays without worrying about slowdowns or spikes.
The hosted factor is a key feature in making GCS easy for administrators to use. Because there's no hardware (or software, servers, operating systems, cables, or any other equipment), admins can upload product information to Google Merchant Center and provide a few extra customization parameters – and Google Commerce Search utilizes that product feed to power their website store search.
Retailers can use the same feed to submit their products for indexing in Google Product Search as well, cutting down on time and tech costs.
With GCS, any e-commerce website can provide visitors with an improved shopping experience.That improvement can drive higher visitor-to-buyer conversion rates. While the conversion rates of most retailers is around 3% (Forrester), the best-performing sites have been able to achieve much higher conversion rates – even reaching double digits. For the top online retailers, improving the conversion rate from 3% to even 4% might actually mean improving online sales by 33% – a jump that can represent millions of extra dollars each month.
GCS frees online stores to do what they do best – create the product and promotional mix that their visitors need – and leaves Google to do what we do best: search. This helps retailers improve conversions and drive the sales that matter this holiday season – and, in fact, all year 'round.
Self-Learning Scorer analyzes employee clicks and behavior to automatically fine-tune and improve its built-in relevance. For instance, if most users click on the fourth result for a given query, the GSA recognizes that and automatically boosts its placement – without any intervention from an administrator. Along with our existing and intuitive biasing features and Ranking Framework, this provides ease of relevance tuning.
Most enterprise search engines do three things: crawl, index and serve. With the new Self-learning Scorer, we're adding a new step to the mix: analysis. As the GSA continually serves up results, it's also learning to dynamically improve – automatically. This gives the GSA new self-improving intelligence, and adds a new step to the enterprise search cycle.
With this release, we're adding a new login feature, which provides a simple approach to securely mapping user credentials to the various back-end systems within an organization. Many larger organizations may have not one, but several 'single sign-on' systems, so this new universal login feature minimizes the number of logins for the user when performing an internal search across all company systems.
Today we're also expanding connectivity to a myriad of systems, including content management systems, file shares and databases. We are newly providing native integration for SharePoint out of the box, making indexing of SharePoint content 10x faster. Second, we are providing connectivity to Lotus Notes through Enterprise Labs. Third, we are expanding our support for file shares and databases, so organizations can connect to any file share or database in any format. The new GSA is built to be easier for users and admins – these connectors will make everyone in the office's life easer. We're also expanding the connectors program in our Enterprise Labs, live here.
These are just a couple of the product updates – you can learn about all the new features in this video too. Getting IT admins away from the tuning knobs and back to their real jobs will be a major benefit to our customers. More importantly, it will make employees across the company more productive. When internal search results improve, employees actually search more and find more information with which to do their work. You can read more about this on our blogpost, from a major US pharmaceutical company tracking the number of employee searches over time. After deploying the GSA, employees actually used their internal network significantly more – simply because it worked better.
Enterprise search isn't just about ECMs, connectors and security – it's about utilization. More relevant search results mean more employees utilizing the tools of their trade. Today's GSA update brings the search appliance into the realm of constant innovation – and self-improving intelligence. You can learn more about how the GSA adds the analytical step to the enterprise search cycle at GSA at google.com/gsa.
Posted by Cyrus Mistry, Product Manager, Google Enterprise Search
Yet, over the past few years, as companies have spent significant dollars on their ECM systems, they've come to realize one thing. Content management systems are great at being repositories of information, yet individual employees still struggle to find the exact document they are looking for – even if they know it's in the ECM system. In other words, finding information can be a painful process.
Which leads us to the latest thinking from AMR Research, which provides comprehensive research and advisory services for supply chain and IT executives. Jim Murphy, Research Director for Knowledge Management at AMR Research, is looking at effective search as the missing element of a content management solution. While many content management systems have a built-in search feature, the capability and relevance of this functionality is typically not up to par. Murphy has been talking to many enterprises who are increasingly looking to separate enterprise search solutions to provide high quality search across not only their ECM system, but across other major repositories in their companies as well.
One such enterprise Murphy has spoken to is Mercer. As a global services company in 180 cities and 40 countries, Mercer has 19,000 employees, many of whom need to access information instantly to effectively serve their clients. Their business depends on leveraging intellectual capital and sharing best practices. So even though their intranet linked to Livelink, an ECM system which stored 1.5 million documents, there was no comprehensive search tool spanning all of the companies. After evaluating many different search technologies, Mercer made the choice to bring in the Google Search Appliance to provide universal search across their intranet.
As HaroonSuleman, Mercer's Lead Enterprise Architect for enterprise search, explains, "The Google Search Appliance won hands down. The fact that the Google Search Appliance provided a bridge to Livelink, and can provide future SharePoint connectivity if needed, was a major selling point."
Both Murphy and Suleman will join us on Thursday, October 8 for a webinar titled "Search: A Vital Element of an ECM Strategy." Murphy will present AMR's views on the ECM and enterprise search space, and Suleman will share the Mercer story, discussing Mercer's business needs, needs behind enterprise search, and specific metrics from users on how the Google Search Appliance has been increasing productivity. Register for the webinar and join the conversation – and the question and answer session at the end of the session.
one employee told us "this is the first project that IT did for the users rather than to the users"
our help desk volume has substantially dropped from our legacy steady state call volume and most of the questions are "how-to"
our department has more time to work on strategic initiatives
You can watch a bit more about our success with Google Apps here:
Moving 12,000 people over to any new solution can be daunting – but it can also be painless. We found that out the easy way. We would be happy to share our experiences with you. Join us for a webinar:
Pinpoint your business by embedding a Street View image on your website to show customers your storefront, office, building, parking facilities or anything else at the street level, or provide interactive door-to-door driving directions with a simple gadget. For a complete store locator solution, check out Google Maps API Premier
Tip 2: Engage users when they visit your site
Awaken and strengthen the community that visits your website by enriching it with social features.You can choose from a gallery of gadgets to add commenting, ratings and reviews, opinion polls, and more to your site. Learn more
Tip 3: Help visitors find what they're looking for
Add a customized Google-powered search box so that your visitors can easily find what they're looking for on your site. You can choose to show targeted ads alongside search results and earn revenue while helping visitors find what they're looking for with AdSense for Search, or you can purchase Google Site Search to offer your visitors an ad-free search experience.
Tip 4: Earn revenue from ads targeted to your content
Google AdSense enables website publishers of all sizes to display targeted ads alongside their online content and earn money. Sign up for AdSense and get access to Google's vast network of advertisers. If you're already selling ads directly to advertisers, learn how you can better manage your online sales and ad inventory with one of Google's ad serving solutions.
Tip 5: Measure website conversions on your website using Google Analytics
Google Analytics is a free tool to track how visitors interact with your website. You can set up "Goals" in Analytics to track how many visitors complete a desired action, such as submitting a contact form or making a purchase. This lets you see your website's ROI and optimize your marketing efforts. Check out this post for a tutorial on how set up Goals for your site.
Tip 6: Increase your conversion rates with Website Optimizer
Every web page has room for improvement when it comes to conversions. Testing a few simple changes with Google Website Optimizer can radically increase your site's conversion rate. Try it now.
GET LISTED ON GOOGLE PROPERTIES
Tip 7: Put your business on Google Maps
People search for businesses on Google Maps and Google.com every day. Make sure your business is easy to find and your listing information is up-to-date by visiting the Local Business Center at www.google.com/lbc. It's free, and with the new dashboard feature, you can see how popular your business is on Google, where people drive from to get to you, and how they search to find you. Check out this video to learn more.
Tip 8: Submit all of your content
Google can also help you reach out to the world by distributing your content on Google Web Search, Product Search, iGoogle, and more. Learn how Google’s free products can make your online investments go further with increased distribution, traffic and monetization.
IMPROVE YOUR BUSINESS OPERATIONS
Tip 9: Simplify your IT environment, encourage innovation and cut costs
Managing email and other messaging software with multiple servers can be a headache. By switching to Google Apps, you can enjoy 99.9% uptime and take advantage of Google's data center infrastructure to ensure your information is secure. With your systems online, new features are automatically incorporated and collaboration can be done at a fraction of the cost of existing setups. Learn more
Tip 10: Archive corporate email in a central and searchable repository
Many businesses rely on backup tapes or .pst files to serve as their email archive. Searching through these sources can be time consuming and resource intensive. To minimize your IT operating burden and protect your business from costly e-discovery projects, you can archive email on-line in a central and searchable location with Google Message Discovery. Learn more
Tip 11: View and style mapping data with Google Earth Pro
If your business has GIS (Geographic Information System) data then use Google Earth Pro to view this map data with built-in GIS data import tools. You can also share styled map data quickly with colleagues and clients with Google Earth as a backdrop, leveraging Google’s comprehensive mapping data to make quick, location specific decisions. Learn more
Tip 12: Easily locate ALL of your internal documents using the Google Search Appliance 6.0 Your company’s internal search system can be just as good as Google’s – and just as easy to use. The Google Search Appliance (GSA) provides universal search for business, indexing all company content in a customizable way. The Google Search Appliance can search intranets, web servers, portals, file shares, databases, content management systems, and real-time data in business applications – and serve it up to employees in integrated, easy-to-navigate results. The new version of the GSA – GSA 6.0 – which just premiered yesterday, can now search billions of documents and provides rich customization features. Learn more
Posted by Debbie Leight, Google Apps team Get timely updates on new features in Google Apps by subscribing to our RSS feed or email alerts.
More than a million businesses have moved to Google Apps, and Valeo – an auto parts manufacturer with 30,000 Internet-connected employees in 27 different countries – has joined the movement. You can read more about Google Apps and their deployment on the Google Blog and in Valeo's own announcement.
Posted by Jeremy Milo, Google Apps Marketing manager
Get timely updates on new features in Google Apps by subscribing to our RSS feed or email alerts.
I've done many migrations in my years in IT and, although they can be fun as a technologist, they're never easy. But I'm getting out of the upgrade business altogether now that my company, Hamilton Beach, recently switched to Google Apps. Many of you may know Hamilton Beach for the coffee makers, blenders, toasters or the panini grills that sit on your kitchen countertop. As a global brand with design, engineering and manufacturing operations located around the world, our IT department supports diverse functions. We recently had to deal with an upgrade to our Lotus Notes/Domino messaging system to keep up with growing business needs.
Because of the complexity, we upgrade our Lotus Notes/Domino environment about every five years. Our current version was coming to an end of life. Since the software would be free, under maintenance, we certainly looked at upgrading to a newer version of Lotus Notes/Domino. We were looking at old servers that would need to be replaced, all of the desktop client software requiring an upgrade, as well as training for employees on the new look and feel. We had so much e-mail, we estimated the upgrade might take more time than a three-day weekend to complete, with the email system shut down. So we took a look at Google Apps and found that it had all the enterprise features we needed.
Key features include the instant global access, support for different languages across our world-wide operations, virtually limitless storage, and speed. We really did not anticipate how much faster the e-mail system would be. Additionally, we will put be adding the Postini archiving solution and will look at how we can leverage Google Docs and Sites to improve our global collaboration.
And we never shut down the e-mail system!
Moving to Google Apps has reduced our total cost of ownership by 60% over a 5 year-period. But it also gives me the great pleasure of turning off all of our Lotus Domino servers that were dedicated to email! And since Google Apps is delivered as a cloud-based solution, I don't have to worry about the next upgrade.
We learned a lot from this experience and I'm happy to share with you some insights I've learned about making a successful migration. Please join me for a webinar covering our migration. Details follow:
