Had to deactivate plugin

  • Resolved remraf

    (@remraf)


    9 months ago

    500 error

    I have a problem where certain words on search are causing a 500 error. I have created a staging site – staging15.atcproducts.com.au and deactivated all plugins except woocommerce.

    I started from the top and activated each plugin and a problem appeared when Security Optimizer by siteground was activated.

    I rolled back the Security Optimizer plugin, but the problem remained. Some of the words that trigger the 500 error are quic, quick, knife, knives.

    I then started again deactivating all plugins. I then reactivated the plugins around Security Optimiser and Search Insights became the problem.

    I have deactivated Search Insights on the live site and now have no problems searching for words or parts of words like quic, quick, knife, knives, saw, saws.

    I have left the Search Insights plugin deactivated.

    I only have the free version – thought the above info may be of interest to you.

    cheers

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mark

    (@markwolters)

    9 months ago

    Hi @remraf,

    thank you for reporting this issue and taking the time to debug it. I expect there may be some functionality on your site hooking into the search which potentially conflicts with Search Insights. To find the root cause of the issue you can enable debugging in WordPress by adding the following lines to your wp-config.php file (just before the line that says /* That’s all, stop editing! */):

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    Once debugging has been enabled you can re-enable Search Insights and perform a problematic search. If the error occurs again after debugging, a more detailed error will be written to a debug.log file in your /wp-content folder. This will be very helpful in identifying and fixing the root cause of the issue. Once you have the debug info, please share it with me in this thread and I’ll investigate the issue further. Could you also provide me with the theme you are using? Thanks for your help in tracking this down.

    • This reply was modified 9 months ago by Mark.
    Plugin Author Mark

    (@markwolters)

    8 months, 2 weeks ago

    Hi @remraf,

    I wanted to check in on this issue since it’s been a while. I hope everything is working well for you now. If you’re still experiencing the search conflict with Search Insights:

    • Were you able to try the debugging steps I outlined above?
    • If so, I’d be happy to look at any error messages from the debug.log file

    Let me know if you need any assistance, if I don’t hear from you by next week I will assume the issue has been resolved and the thread will be closed. Thank you for using Search Insights!

Viewing 2 replies - 1 through 2 (of 2 total)

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