Accountability Mechanism

The Accountability Mechanism of ADB exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Reminder

Before filing a complaint, we encourage you to check if your concern falls within the scope of ADB’s Accountability Mechanism. Click here to do a self-check.

The Accountability Mechanism addresses complaints from people affected by ADB assisted projects who believe they have been harmed or wronged because of ADB's not following its proper practices, rules, policies and procedures particularly related to environmental, social, and safeguard issues.

If your complaint relates to any of the following, please contact the appropriate office instead:

If you are unsure where your concern fits, you may still submit a complaint to the AM. The Complaint Receiving Officer will guide you.

Online Complaint Form

Type of Submission
A shorter, easier way to tell us about your concern. We'll contact you to help with the next steps.
For complainants who already have all the required information and are ready to submit a complete and formal online complaint form.

Complainant's Information

Please provide contact information for at least one person filing the complaint.

How are you submitting this complaint?*
(Representatives and organizations should upload an authorization letter from the complainants. If filing as an organization, write the name of your organization under "Full Name.")

About the Complaint

Have you contacted ADB about this concern before?*

Type of Support You are Seeking

The Accountability Mechanism has two ways to help. Please choose one.*
(We investigate if ADB policies were not followed, which may have caused harm. If confirmed, remedial actions are proposed to ensure compliance.)
(We facilitate dialogue and mediation among parties to find solutions.)

Confidentiality and Safety

Do you want to keep your identity confidential?*
Your name and contact information will remain confidential and will not be shared outside the Accountability Mechanism without your consent.
Have you experienced or are you worried about retaliation for filing this complaint?*
(Retaliation includes threats, surveillance, harassment, physical harm, or pressure to withdraw your complaint.)
Have you or your family experienced retaliation before or after sending a complaint about this project?
Are you worried that someone might retaliate against you because you sent a complaint about this project?
(Retaliation includes threats, surveillance, harassment, physical harm, or pressure to withdraw your complaint.)

Other Information

(We accept complaints in any official language of an ADB developing member country.)
(Attach letters, photos, maps, or other materials that help explain your complaint.)
One file only.
25 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, mov, mp4, zip.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Contact

Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines

About the Complaint Receiving Officer
The single point of entry for complaints and serves as the first contact for project-affected people under ADB's Accountability Mechanism. After filing a complaint, there are two options available.
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About ADB

ADB is a leading multilateral development bank supporting sustainable, inclusive, and resilient growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet.

Founded in 1966, ADB is owned by 69 members—50 from the region.

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